Professional photography by Urban Akali team, every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing details. Visitors under the age of 18 should not register with this website or submit any information to us. 

Team Urban Akali have right to share photographs which advertise our garments for promotional purposes. These images may be sent to the media with a press released used for publications and on our website. 

WARRANTY ONLY APPLIES TO MALA BEADS

Register your Mala Beads by following this link now www.UrbanAkali.co.uk/mala-beads-warranty

Starting from the date of purchase, Mala Beads by Urban Akali provides a one-year warranty for beads and pendants covering material defects and manufacturing defects.

This is subject to the condition that the consumer bought the item during an event or in the Urban Akali online shop. The warrantor is Urban Akali. In the event of a warranty case, your Mala Bead necklace / your Mala Bead bracelet will be repaired free of charge within this one-year period.
The warranty does not cover misuse, third-party repair, negligent use, wear and tear, damage during regular use (e.g. scratches), misuse or damage (e.i. from an accident). 
To use our warranty service, you may send it directly to Urban Akali.

If you would like to return defective goods directly to us, please proceed as follows: 

1. Ensure you have registered your Mala Beads within 30 days of receipt. 
2. Your email address when registering must match the email address used during your time of purchase, please also provide your order number.
3. Free one-year warranty will only apply if all beads and items of the Mala are returned. Beads by Urban Akali offer a restringing service for broken items providing all of the beads are present and only the cord needs replacing. We may not be able to repair certain One-Of-A-Kind pieces if components needed to repair them are unavailable.  Extra charges may apply to amend your order.
4. Place the goods to be returned in its original blue velvet pouch and return it as signed and tracked. Drop off package at your nearest post office or with a service shipping provider of your choice. 
5. Please return your items by registered mail please contact us for the return address.

Shortly after you have placed an order with us, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from us. Should you not receive an acknowledgment within 5 business days, please contact our Customer Support on +44 175 377 1495 available Monday – Friday, 9am – 5pm. Acceptance of an order placed by you online and the completion of the contract between you and Urban Akali will take place when your order is dispatched, unless you have cancelled the order. Please be assured that we only charge your card once and that any ‘second’ charge is only temporary and will shortly disappear. If you have any further queries, please contact your bank/card issuer.

Please note, you cannot reserve/hold items left in your cart. However, our website uses cookies to make your experience online fast and simple. You have a maximum of 20 Minutes when product/s are in the basket to process payment.

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched, please return the order following the return address displayed on the outer sticker.

Please note that your right to return goods does not apply to all products. In order to change the details of your order, you must notify us within 24 hours of your order being placed. Please provide your name, email address and order number. After 24 hours we are unable to amend your order as we endeavour to process orders immediately, therefore we would request that you return the goods once they have been delivered.

Urban Akali is unable to make any amendments to an order once it has been placed. If an amendment does need to be made, the only option available is to cancel the order. If you would like to cancel or amend your order or have any further questions about our cancellations policy, please contact our Customer Support by emailing orders@urbanakali.co.uk.

Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to process your return. You can take the goods out of the packaging to check suitability, but don’t throw it away and please return it with your goods including tags and labels. No returns are possible, use of exchange only within 14 days of product in hands. Exchanges of sizes will be made for the original purchase amount against the original form of tender. Delivery payment will not be reimbursed. Goods can only be dispatched once original item has been received and in resealable condition.

Please contact us for the return address.

If you would like to discuss the exchange of any item, or have any further questions about our exchange Policy please contact our Customer Support on at orders@urbanakali.co.uk

We only accept payment for orders in £ sterling. We accept payment by American Express, JCB, Maestro, MasterCard, Visa, Visa Debit and PayPal. You will find additional Terms and Conditions for PayPal payments at www.paypal.co.uk (Urban Akali is not responsible for the content of external websites). If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order. Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order. Please note that Urban Akali does not accept cash or cheques as payment online.

For custom orders or special orders we will email you an official invoice where you can send payment via PayPal or Bank Transfer. Please note, the email will be sent from orders@urbanakali.co.uk or info@urbanakali.co.uk. Please do not accept to pay an invoices which does not display our email information.  

All prices shown on the website are in £ sterling and include VAT, where applicable. Prices may change and offers may be withdrawn at any time. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order, in respect of the incorrectly priced item, as cancelled.

We may have different selling platforms online which display different prices, this will be due to the shipping methods used for those platforms. The final price is accurate to reflect the item’s value.

Please note that Urban Akali cannot guarantee specific delivery dates. Please allow up to 7 working days for delivery within UK and 20 working days for International delivery unless alternative dates are stated in the product description. This is subject to goods being in stock and payment authorisation. We are unable to guarantee delivery earlier than this time frame. Most products are dispatched tracked and signed for in the UK, this can take 3-5 working days. Shipping is calculated during checkout subject to product or value of items in the cart. Free delivery is provided with orders over £65.00, however this benefit is subject to change at anytime. We also offer collection on our Art work (Local pickup from Slough). All timings are subject to successful payment authorisation.

We deliver a wide selection of our online merchandise to over 40 countries worldwide. International delivery price varies from £10.00 – £20.00 + Due to new export requirements in the EU and USA, some number will need to be verified at customs before clearance can proceed. Because of this, there may be a slight delay on your order which Urban Akali cannot be held liable for. Import Duty Urban Akali cannot be held responsible should local customs authorities wish to confiscate any particular item contained your order, or charge any import duty on such items. The recipient is responsible for paying the duty. Urban Akali cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. For custom orders or special orders please allow up to 5-7 working days for item to be produced and further 5-7 working days for item to be dispatched.

The Urban Akali website can correct or update information (including product information) on it or change these Terms and Conditions at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may: retrieve and display the content of the website on a screen; print copies of the content for your own personal use; and store the content in electronic form (except that you may not store it on any server or other storage device connected to a network). You may not use this website or its contents: for commercial purposes; for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (e.g. item listings, descriptions, prices); to download (other than page caching) or modify the website, or any portion of it; to interfere with or disrupt any network or website connected to this website or gain unauthorised access to other computer systems; to interfere with the enjoyment or use of the website by any other person; for any purpose which is unlawful. In addition you may not, in relation to this website, use any: framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website; meta tags or any other “hidden text” which uses our name or trade marks. Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided “as is”. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws. This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected by copyright, trade marks, database rights and other intellectual property rights. This website may include links to third party web sites (“Third Party Site(s)”) from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and Terms and Conditions of use of Third Party Sites accessible from this website.

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